Shipping & Returns
SHIPPING
Our shipping promise
Standard shipping is free on every order, to every country we ship to. No minimum, no code needed. Trippy Express is available at checkout for an extra fee.
How long it takes
Each piece is made to order by our print partner. Total time = production + delivery:
- Production — 2–7 business days after payment
- Delivery to Canada — 10–25 days
- Delivery to USA, UK, France, Germany, Australia — 10–20 days
- Delivery to other countries — 10–35 days
Trippy Express (optional, paid)
Want it faster? Choose Trippy Express at checkout. Production stays 2–7 business days (each piece is made to order); only the delivery is upgraded:
- Canada — 3–10 days — about 1 to 3 weeks
- USA, UK, France, Germany — 3–9 days — about 1 to 2.5 weeks
- Australia — 3–10 days — about 1 to 3 weeks
- Other countries — 3–10 days (4–15 in some regions) — about 1 to 3.5 weeks
The Express price is shown at checkout before you pay. Express speeds up delivery, not production.
Standard: plan on about 2 to 5 weeks from order to your door. Delivery times are estimates from our carriers and are not guaranteed. You get a confirmation email when your order ships, with tracking. Peak periods (holidays, sales) can add a few days.
Duties and taxes
Canadian taxes are included at checkout. For orders outside Canada, customs duties and import taxes may apply and are the recipient's responsibility. They are not included in the product or shipping price unless checkout says so.
Address accuracy
Check your address before you pay. If a parcel is returned because of an incorrect address, we can reship once the new shipping cost is paid, or refund the item minus the original shipping and return costs.
Delayed, lost, or damaged parcels
If your tracking has not updated for 20 days, your parcel has not arrived 30 days after it shipped, or it arrives damaged, email info@trippygame.com with your order number (and photos for damage). We will investigate and reship or refund. Parcels marked delivered are the carrier's responsibility; contact us and we'll help file the claim.
RETURNS, EXCHANGES & KEEP-IT CREDIT
30 days, simple
You have 30 days from delivery to tell us an item isn't right. Every piece is made to order, so we try to fix it without sending anything back.
Keep it and we make it right
If it doesn't fit or you changed your mind, you don't need to ship it back. Email info@trippygame.com with your order number and a photo of you wearing it (or of the item with its tag), and we offer:
- Under C$60 — Keep it + 30% store credit
- C$60 to C$150 — Keep it + 20% refund to your original payment method, or 30% store credit (your choice)
- Over C$150 — Return for a refund or one size exchange (see below)
Store credit never expires, works on any order, and earns loyalty points when you spend it. Limit: one keep-it offer per customer every 90 days. We may decline repeated or abusive requests.
Returns on items over C$150
Items must be unworn, unwashed, with tags and original packaging. Email us for instructions and the return address, ship it tracked, and we refund to your original payment method within 5–10 business days of receiving it (your bank may take longer). You pay return shipping. Exception: for orders shipped with Trippy Express, we pay the return label for one size exchange.
Wrong, damaged or defective items
We pay everything. Send us photos within 30 days; we remake and reship, or refund in full, with no return needed.
What we cannot take back
Custom or personalised items, gift cards, final-sale items (marked at purchase), and accessories sold for hygiene reasons (e.g. earrings, hats). Made-to-order items cannot be cancelled once in production; contact us immediately after ordering and we will try.
International orders
Return shipping, duties and taxes on any return are the customer's responsibility. Keep-it credit applies worldwide.
Need help?
info@trippygame.com. We reply as soon as we can.